FREQUENT QUESTIONS
FAQ
  • Is the Hotel situated in a quiet position?

    Yes, it is situated in one of the most peaceful and enchanting landscapes on Lake Garda – the Val di Sogno bay.  Thanks to the almost complete absence of passing traffic on the road outside the area is very peaceful.

  • Is there a swimming pool?

    Yes, there is a beautiful swimming pool (height 1.40 m) and a children's pool in our garden, as well as a hot tube heated to 32°. Sun loungers and parasols are at your disposal.

  • Is there a lift?

    Yes, there is.

  • Is there a garage?

    A parking space in the garage is available for each room. For direct bookings and bookings from our website it is included in the price.

     

  • Do the rooms have air-conditioning? Is it included in the price?

    Yes, all the rooms are equipped with an autonomous air conditioning unit and this service is included in the price.

  • Is there a fridge in the room?

    Yes, the rooms are equipped with a fridge/minibar (except for the small single rooms).

  • Is there a restaurant in the hotel?

    No, we do not have a restaurant. We only offer bed and breakfast.

  • Is there a bar inside the hotel?

    Yes, the bar is open from 8 am. to 10 pm.

  • Is it possible to have breakfast outdoors?

    Breakfast is served from 8 to 11 (on request also from 7:30). If the weather permits, you can enjoyed it on the terrace. 

  • Is there Wi-Fi in the hotel?

    Yes, all rooms and public areas are equipped with free Wi-Fi, connecting via a password available at reception.  

  • How far is the hotel from the town centre?

    It is located about 2.5 km from the historical centre of Malcesine, which can also be reached on foot along a beautiful lakeside promenade (it takes about 30 minutes) 

  • How far is the hotel from the beach?

    The beach is right in front of our hotel, in the enchanting bay of Val di Sogno.    

  • What time can I get my room on arrival?

    Rooms are available from 2 p.m. onwards. If you plan to arrive earlier, please let us know and, as far as possible, we will make sure to have your room ready as soon as possible. In the meantime, you may use the common areas.

    Our reception is open until 10 p.m., but please let us know if you plan to arrive after 6 p.m.

  • What time is check out?

    On the day of departure, rooms must be left no later than 10 am. If you wish to stay longer, we will be happy to store your luggage.

    In case of an early departure before 8 am, we kindly ask you to settle your bill the previous day, preferably by 4 pm.

     

  • How can I make my reservation?

    You can book via our online booking system or by e-mail. You will then receive our confirmation.

  • Do I have to pay a deposit to reserve the room?

    Normally only credit card details are required as a guarantee, alternatively a deposit must be paid by bank transfer (usually € 200 per room) .

     

  • Do you accept credit cards?

    Yes, certainly. We accept Visa and Mastercard.

  • Is it possible to settle the bill cash?

    Yes, it is possible. A 2% discount is applied for cash payment (this only applies to direct bookings). We can axcept no more than 2.000 euros cash per family, the rest has to be paid eventually per credit card.  

     

  • How far are the nearest airports
    • Verona/Villafranca km. 60;
    • Brescia/Montichiari km. 90;
    • Bergamo/Orio al Serio km. 140;
    • Milano/Malpensa km. 200;


     

  • If I travel by plane, how can I get to the hotel from the airport?

    We can organize for you a transfer service from and to airports or train stations. If you are interested, please ask for a quote. Alternatively you can hire a car.

  • Which are the nearest railway stations?
    • Rovereto: Km. 35 away
    • Peschiera: Km. 45 away
  • If I travel by train, how can I reach the hotel from the railway station?

    By taxi that we can organise for you (ask for a quote) or by public transport.

    From Rovereto train station there are buses that go to Torbole (journey time approx. 35 minutes). At Torbole you have to change coach to continue to Malcesine - Val di Sogno (journey time approx. 20 minutes). 

    From Peschiera railway station there are bus services to the Val di Sogno stop (bus stop next to the hospital / Ospedale).


     

     

  • Which is the nearest bus stop?

     

    The nearest bus stop is about 300 metres away (bus stop Ospedale/Val di Sogno, near the hospital).

     

  • Are there any grocery shops in the area?

    There is a small supermarket about 300 m away.

  • Do you accept dogs?

    Generally dogs are allowed in the rooms on the ground floor. However we have a maximum number of dogs that we accept at the same time, so we kindly ask you to announce the presence and the size of your four-legged friend when making your request or booking, so that we can check the situation and accept or reject your request.

  • Some more...

    For further information please don’t hesitate to contact us spiaggia@ambienthotel.it

For further information do not hesitate to contact us spiaggia@ambienthotel.it